Shanghai, September 10 – Sigenergy has launched its groundbreaking intelligent management platform, Sigen Cloud. Harnessing the power of advanced cloud computing and AI technologies, Sigen Cloud offers a secure, scalable, and real-time solution aimed at boosting operational efficiency, reducing O&M costs, improving decision-making, and enhancing service quality—empowering distributors and installers to stay competitive globally.

At the launch event, Tony Xu, Founder and CEO of Sigenergy, talked about the challenges that faced by the industry. In recent years, the solar industry has experienced rapid growth, but it has also faced challenges such as high inventory levels and declining service satisfaction due to large-scale expansion. At the same time, emerging technologies like cloud computing and artificial intelligence (AI) have presented new opportunities and solutions to address these issues.

Sigenergy remains at the forefront of technological innovation. By adopting a cloud-native approach and introducing a unified edge-cloud architecture, the company has developed an intelligent platform that integrates both operations management and O&M management. Mr. Tony believes that the launch of the Sigenergy Cloud Management Platform not only resolves the core challenges faced by traditional platforms but also offers the solar industry a powerful, future-oriented solution. This platform serves not only as a management tool but also as a key decision-making hub and brain for partners, while acting as an intelligent assistant for full lifecycle management and O&M for enterprises.

During the event, Sigenergy outlined its core strategies, emphasizing the critical role of software in driving growth:

• Continuous Innovation in Software and Hardware: Sigenergy utilizes software and AI as key competitive strengths.
• Agile Response and Iteration: Sigenergy prioritizes customer needs with agile development, swiftly adapting to evolving demands to ensure that products and services consistently exceed expectations.
• Open Ecosystem for Collaborative Success: With flexible integration options, Sigenergy fosters industry-wide collaboration and innovation.

Full Visibility and Control: Data-Driven Efficiency for Operation

To support distribution partners in managing operations efficiently, Sigenergy integrates data on orders, inventory, and installations into a unified management system, ensuring complete visibility and control across the entire process. From placing equipment orders and tracking installation progress to monitoring power station growth and user expansion, this comprehensive data aggregation enables precise operational management.

The Sigen Cloud platform features a data visualization tool that converts complex information into intuitive charts, aiding partners in formulating effective sales and marketing strategies while accelerating logistics turnover for improved operational health.

Additionally, to motivate partners, Sigenergy has introduced a points-based rewards system within the platform. The integrated dashboard tracks installation progress in real-time, allowing partners to earn points that can be redeemed for Sigenergy products through the installer program.

AI-Driven Efficiency for Operations and Maintenance

Sigen Cloud provides efficient management solutions from plant, device, and business perspectives, supporting both Sigenergy’s products, including SigenStor, Sigen Energy Gateway, and third-party devices, including diesel generators and AC-coupled inverters.

In terms of customer service, the Sigenergy Cloud Management Platform integrates AI-powered chatbots utilizing advanced language models like ChatGPT-4o to deliver instant answers and support. This significantly enhances response times and service efficiency. The platform’s cutting-edge AI technology enables proactive fault detection and automated analysis, with full-process tracking and real-time data analytics. By swiftly identifying issues and expediting resolutions, it ensures seamless service continuity and high customer satisfaction.

Traditional platforms often face challenges managing large-scale device networks, frequently reducing data collection frequency to maintain performance. Built on state-of-the-art cloud computing infrastructure, the Sigenergy Cloud Management Platform employs optimized data structures and algorithms to support large-scale data analysis and deep learning. Capable of managing millions of devices, the platform offers robust analytics and predictive capabilities, positioning the solar energy industry for a smarter, more digitalized future.

Agile Response and Continuous Optimization

“Sigenergy responds quickly to customer needs through agile iteration, ensuring our products and services consistently meet and exceed expectations. Providing industry-leading service is our best guarantee for earning customer trust,” said Mr. Xu. The Sigenergy team remains dedicated to a customer-centric approach, valuing every opportunity to engage with customers and listen to their feedback.

The recent mySigen App 2.0 update includes new features based on suggestions and feedback from global partners in Germany, the UK, Sweden, Australia, and Ireland. Sigenergy encourages users worldwide to explore these updates and provide valuable feedback to further enhance products and services. The company will maintain a monthly update schedule for the app and web platform, consistently enhancing user experiences and introducing innovative features.

An Open Ecosystem Driving Innovation and Collaboration

“The Sigen Cloud Management Platform not only offers efficient and intelligent solutions but also builds an open ecosystem. By providing flexible and swift integration options for customers and partners, it creates more choices and added value, driving industry collaboration and innovation,” said Mr. Xu.

The Sigen Cloud Management Platform features an open API that enables seamless connections with global VPP providers, supporting up to 2,000 devices with simultaneous responses in just 1 second and electricity response times as quick as 1.5 seconds. The platform also supports real-time dynamic pricing from 19 countries and 81 energy companies, helping customers capitalize on price fluctuations for higher returns. Additionally, through its Northbound API, the platform integrates with higher-level business applications, data analytics tools, and other enterprise management systems, enhancing overall business performance and responsiveness.

Furthermore, the Sigen Cloud Management Platform integrates with smart home devices, including Daikin air conditioners, Mitsubishi air conditioning systems and Haier heat pumps. This allows users to incorporate these devices into a unified energy management system for smarter and more efficient energy control.